How can you handle rude clients in a bar or restaurant knowing that your reaction to them determines how other guests will judge your business reputation and image
How can travel brands mitigate the fast-changing consumer behaviour post-covid as the industry attempts to recover from the darkest days in its history
How important are online reviews to your business and how you can embrace them to give your customers and audience a chance to talk and learn about your business
Building a customer-centric culture in the Tourism and Hospitality Industry that will enable brands to meet the fast-changing consumer behaviour
The future traveler expectations Vs reality, what will this mean for the travel industry and why does it present a possible problem
10 most annoying gestures clients do to waiters and waitresses knowingly or unknowingly that make their job rather complicated
The importance of customer feedback in the travel industry and how better we can learn how to listen to it and how to convert it into actionable takeaways for your business.
Your outgoing clients are as important as incoming ones as simple follow-ups will make them feel important and appreciate the fact that you care about how their trip went hence recommending you to their circles
Will tour operator or travel agency sales ever return to their pre-covid levels or that corporate sales will recover in the same format and with the figures they had just two years ago?
Inspiring Travelers’ confidence is the real key to getting bookings now than ever before as the industry steadily recovers from the pandemic