How can you handle rude clients in a bar or restaurant knowing that your reaction to them determines how other guests will judge your business reputation and image
How can travel brands mitigate the fast-changing consumer behaviour post-covid as the industry attempts to recover from the darkest days in its history
How important are online reviews to your business and how you can embrace them to give your customers and audience a chance to talk and learn about your business
Building a customer-centric culture in the Tourism and Hospitality Industry that will enable brands to meet the fast-changing consumer behaviour
Hotel room pricing strategies that will help you increase your occupancy as the industry is attempting to get back on its feet globally with the vaccine rollout in big numbers across the world
10 most annoying gestures clients do to waiters and waitresses knowingly or unknowingly that make their job rather complicated
The importance of customer feedback in the travel industry and how better we can learn how to listen to it and how to convert it into actionable takeaways for your business.
Just because a city has a curfew doesn’t mean a trip isn’t possible as more travelers venture out, the level of safety and comfort they feel in a destination can give a more nuanced picture of the experience
Are hotels prepared for the post-COVID guest experience that seems rather sophisticated and technology-led than ever before?
Will tour operator or travel agency sales ever return to their pre-covid levels or that corporate sales will recover in the same format and with the figures they had just two years ago?