The hospitality digital landscape is beyond saturated and very much a buyers market. OTAs (Online Travel Agencies) and travel metasearch engines are extremely advanced and continuously evolving, making it a challenging environment for hoteliers trying to increase direct, non-commissionable, web business. So…
Building a customer-centric culture in the Tourism and Hospitality Industry that will enable brands to meet the fast-changing consumer behaviour
Multi-day tours are emerging as one of the travel products with a viable post-pandemic future as they quickly adapt to digitization, automation, and personalization of experiences
Is the hospitality industry prepared to expand its value proposition for adjustment and make use of the rapidly changing customer behavior?
Who is Leading the Digital Transformation of The Hospitality Industry that necessitates the education of a new generation of hospitality technologists and strategists who understand the business applications of technology and who can lead the digital transformation of our industry?
Current trends that are influencing the hotel experience of tomorrow require a fundamental shift in the way hotels take and manage payments
Why do Travel Companies ignore customers? several studies show that 82% of customers have stopped doing business with a company due to poor support