How can you handle rude clients in a bar or restaurant knowing that your reaction to them determines how other guests will judge your business reputation and image
How important are online reviews to your business and how you can embrace them to give your customers and audience a chance to talk and learn about your business
Building a customer-centric culture in the Tourism and Hospitality Industry that will enable brands to meet the fast-changing consumer behaviour
Yield Management can speed up the recovery process of the Hospitality Industry post the Covid19 pandemic as travelers make last-minute bookings
10 most annoying gestures clients do to waiters and waitresses knowingly or unknowingly that make their job rather complicated
The importance of customer feedback in the travel industry and how better we can learn how to listen to it and how to convert it into actionable takeaways for your business.
Your outgoing clients are as important as incoming ones as simple follow-ups will make them feel important and appreciate the fact that you care about how their trip went hence recommending you to their circles
Is there something broken that needs fixing? An old habit holding us hostage? we need to uproot out these as soon as we can and get ready for a clean take-off
Who is Leading the Digital Transformation of The Hospitality Industry that necessitates the education of a new generation of hospitality technologists and strategists who understand the business applications of technology and who can lead the digital transformation of our industry?
Current trends that are influencing the hotel experience of tomorrow require a fundamental shift in the way hotels take and manage payments