How can you handle rude clients in a bar or restaurant knowing that your reaction to them determines how other guests will judge your business reputation and image
How important are online reviews to your business and how you can embrace them to give your customers and audience a chance to talk and learn about your business
The importance of customer feedback in the travel industry and how better we can learn how to listen to it and how to convert it into actionable takeaways for your business.
Your outgoing clients are as important as incoming ones as simple follow-ups will make them feel important and appreciate the fact that you care about how their trip went hence recommending you to their circles